Company Return Policy
Our company is committed to providing a satisfactory shopping experience to all of our customers. If for any reason you are not satisfied with your purchase, we offer an easy and fair return policy.
Return Conditions :
- Product must be returned within 14 days from the date of receipt.
- The product must be in the same condition in which it was received, unused and in its original packaging.
- Personalized or specially ordered products are not available for return.
- Please contact our customer service via our email firstname.lastname@example.org to request a return, indicating the order number and the garment(s) to be returned.
- A customer service representative will confirm the procedure to follow and the delivery address where to send your shipment.
- Carefully pack the product and mark the reference number on the outside of the package.
- Send the product back to our facilities through any courier service.
- Once we receive the returned product and verify that it complies with our return conditions, we will proceed to reimburse you the amount of the item(s) by the same means of your purchase.
Note: Original shipping costs are non-refundable.
If you have any questions or concerns about our return policy, please do not hesitate to contact us. We are here to help you and make sure you have a satisfactory shopping experience.
Return for size exchange:
Regarding return postage, if the return is made for size change it is the user who is responsible for the shipping postage to our facility.
Return for change of model or color:
If the return is for a change of color or model the customer must place a new order and will be responsible for shipping costs to our facilities.
Right of withdrawal or voluntary return of the article:
According to the regulations, the consumer and user will have the right to WITHDRAW from the contract for a maximum period of 14 calendar days without stating the reason and without incurring any cost, except those provided for in art. 107.2 and 108 of RD1/2007, of 16 November, which approves the text referred to the General Law for the Defense of Consumers and Users.
On the other hand, the user must bear the costs necessary to return the product to our facilities, for this you must download and fill in the following link form and send it electronically to email@example.com.